I received a response from my customer service experience at Starbucks which I posted about here Customer Service: Starbucks.
Thanks for contacting Starbucks. I was very sorry to hear about the quality of the coffee-of-the-day beverage that you received for your wife. I appreciate you taking the time to bring this matter to our attention, as providing quality beverages to our customers is of the highest priority at Starbucks.
As a customer service gesture, I have arranged for some beverage coupons to be sent to you. You should receive them soon.
And thanks for telling us about the great customer service, the conversation experience you described receiving from the emploee – along with the good quality of your white chocolate mocha – we love to hear feedback like this. I would like to follow up with the management team responsible for the store in order to address both issues properly, so if you could respond to this email with the location of the store-in-question, I will be able to move forward from there.
I look forward to hearing from you, at your convenience.